Felt mostly as expected but slight disconnect in pre-sales details
Initially, the sales process gave me a clear overview of what the software and training entailed. The sign-up and payment method went smoothly, with detailed invoicing that helped me track everything accurately. I started with the training sessions focused on remote workflow management, which mostly matched what was promised. However, I did notice a small gap between my expectations about the database feature’s customization options and the actual capabilities in the software. It mostly worked well, but I anticipated more flexible filters and data exporting options based on the demo. Aside from that, the calling tools and dialer behaved reliably during the initial week, and the automatic updates installed without any hitches. The telephonic support was responsive though it seemed slightly less proactive than I had expected from the sales briefing. Overall, the product and onboarding satisfied me, though with minor reservations about some features and support follow-up.