Felt more tedious than it needed to be
Initially, I was optimistic about the telephonic support when I faced issues setting up the calling tools. However, repeated explanations were often required during calls, which made the process drawn out. I found myself waiting longer than anticipated for clarifications, which somewhat defeated the purpose of priority assistance. It felt like I was explaining basic information multiple times, which was frustrating. While the support team was polite, the repetition made it less efficient. Onboarding with the software itself was generally straightforward, but the communication during troubleshooting could be improved to reduce waiting times and repetitive dialogue. This experience made me feel that the overall support process sometimes lacked smooth flow and urgency, despite the promise of priority attention. I expected fewer rounds of repetition especially when rapid problem-solving was crucial for my remote workflow setup.