Felt More Like a Sales Pitch Than Genuine Support
My initial contact with WFHI was quite warm, which helped me feel comfortable at first. But as the pre-purchase discussions moved forward, I found myself increasingly unsure about how confident I felt with what I was hearing. There were times when the sales person seemed enthusiastic but wasn’t able to answer my technical questions clearly, especially around how the calling tools would interface with my existing workflow. The onboarding and training details were glossed over, leaving me feeling a bit adrift. I appreciated that the invoicing and payment processes were straightforward once I chose to proceed, and the database features sounded promising, but the whole experience felt rushed and more focused on closing the deal than ensuring I understood everything. It was a little disappointing because I expected a more transparent conversation before making a decision. So in sum, the sales and pre-purchase experience felt more like a presentation than a thoughtful exploration, which left me hesitant.