Felt more frustrating than welcoming
I was hoping the whole training and onboarding process would be straightforward, but honestly, it left me more confused than comfortable. Finding the specific parts I needed to get started was like searching for a needle in a haystack. Some sections were well organized, I’ll give them that, especially the basic tutorials, but even there, the pacing felt off. It took longer than expected to figure out how to properly use the dialer feature because the explanations were scattered. I wished there was a more guided way of progressing from one module to the next rather than jumping all over the place. Even after spending significant time on the portal, I still felt unsure about some essential workflow steps. Overall, the software’s capabilities are promising, but the way the onboarding is set up makes the initial experience less smooth, which was disappointing.