Felt more frustrating than functional overall
I decided to try the WFHI software and training mainly because it promised to streamline remote workflows, but my day-to-day experience left much to be desired. The onboarding process was relatively straightforward, which I’ll admit was the only part going well. However, once I started using the dialer and calling tools regularly, I found they often lagged or dropped calls unexpectedly, which put a dent in my work efficiency. The database feature didn’t integrate smoothly with my existing systems, making it cumbersome to access and update client information on the fly. I begrudgingly appreciated the automatic updates since they kept the software moderately secure and fixed some bugs, but overall improvements felt incremental and slow. On the support front, the telephonic assistance was inconsistent; sometimes I got clear answers, other times I felt bounced around without resolution. Finally, the payment process was standard but nothing special either. All in all, while there were small positives like onboarding simplicity and updates, the daily workflow was more often disrupted, leading me to rate it below average.