Felt more cumbersome than it should
Using the software overall felt a bit cumbersome and not as smooth as I hoped. The access process took longer than expected, and I often had to reboot the system to get things working. Setting up my account was not entirely intuitive and led me to seek assistance more than once. One positive point I will admit is that once I was logged in, the database feature was okay to use, though it lacked some expected functionalities. Still, I’m not sure I will easily manage without help next time; many steps didn't feel straightforward. The automatic updates seemed to happen without clear notice, which sometimes interrupted my workflow. The calling tools and the dialer had some connectivity issues a few times during my usage, adding to the difficulty. Telephonic support was available, but I found myself waiting too long occasionally to reach them. The sign-up and payment process went mostly smoothly, if a little slow, which was a relief compared to the rest. Overall, I found the software did work, but I would say the overall setup and daily functioning left me feeling I would probably need help again for future usage. I can't describe it as terrible, but it certainly didn't meet my expectations for ease and speed when getting started or operating over time.