Felt more confident than expected, but not fully there
I had certain expectations for the WFHI onboarding and sales support process, mainly to gain enough confidence to use their calling tools and database effectively. The initial sessions were somewhat helpful, walking me through key features but I quickly realized that the training left gaps in addressing some of my specific questions. I appreciated that the support team was available, yet I would have preferred more detailed guidance tailored to my workflow. After finishing the onboarding phase, I felt more confident than when I started, but not completely ready to navigate every part of the software smoothly. The invoicing and payment process was on point and clear which did help ease some concerns, but overall I expected the training to handhold a bit more. I suppose I’ll need additional self-study to reach the comfort level I hoped the program would provide. So the experience matched my expectations partly but not fully in terms of confidence.