Felt more confident by the end, but it took some time
I went through the entire training and onboarding process, and by the end, I definitely felt more confident about using the software. The initial sessions were a bit overwhelming with all the new terminology around the dialer and database features, and I wasn’t sure if I could manage the automatic updates so easily. As the training progressed, the steps were explained well enough to keep me going without feeling lost. The telephonic support helped clarify some of the trickier parts too, especially when I was dealing with invoicing and payment questions. The sign-up process was fairly straightforward, which made that part less stressful. Overall, I'd say the whole experience was quite manageable once I was past the early stages. It felt like a steady build-up of knowledge rather than a rushed sink-or-swim scenario. I’d describe the training as reassuring rather than exciting, but that suited me fine because I was after a system that would reliably suit my workflow. It all came together nicely so I am comfortable moving forward with the software now.