Felt more confident after dialer worked smoothly
At the start, I was unsure how well I’d manage the WFHI software since I was not completely familiar with all remote workflow tools. The setup process went okay, but I felt a bit nervous about handling calls and using the database effectively. However, by the time I had used the dialer for several consecutive days without issues — calls connected, call recordings worked, and I could switch between tasks in the software with fewer errors — my confidence grew noticeably. On the other hand, the documentation about invoicing and payments could have been clearer; I wasn’t totally sure if I was following the right steps at first. Support via phone helped settle some doubts quickly, which was a relief, but I still think some parts of the written guides need more detail. Overall, my experience left me more positive than confused towards the end, mainly because the dialer and calling tools worked well enough to keep me comfortable.