Felt more complicated than it needed to be
I was expecting a straightforward experience based on the initial description, but in reality, the whole thing felt unnecessarily complex. The software layout didn't match what I had imagined, and navigating between different features like the database and calling tools was not as intuitive as I hoped. Setup took longer than I anticipated, and some of the training materials seemed generic rather than tailored to what I actually needed. On top of that, the support was decent but not proactive in anticipating the confusion I was facing. It's like I had to figure out quite a bit on my own without clear guidance on how to best use the system for my workflow. Sure, the automatic updates kept the application running smoothly, but that didn't offset the overall feeling that the software wasn’t designed with my expectations in mind. I’ve seen better onboarding experiences elsewhere, so this one left me feeling pretty weary about investing more time.