Felt more complicated than I expected
When I first signed up with WFHI, I thought the sales process would be straightforward. The pre-purchase information promised an easy onboarding flow and smooth software setup, but it honestly didn’t feel that way in practice. The sign-up was okay, and I managed to get through the invoicing part without a hitch, which I’ll give them credit for. However, once I started trying to navigate the training and get a hang of the dialer and calling tools, things got frustrating. The instructions were not as clear as I expected from what was shared during the sales call. It felt like I needed extra help immediately after starting, not just for specific problems but for almost every step. I know some learning curve is expected, but it was more than I anticipated. I was hoping to feel confident by now, but I’m still uncertain about the database feature and how it fits in with my workflow. I’ll probably need help again next time for sure, which was not what I initially thought I’d need after purchase.