3 out of 53 of 5Verified purchaseSupport and communication
Felt mixed about support responsiveness, honestly
The people on phone were mostly polite but sometimes I felt they took longer to get back to me than I expected. At times, I’d call to discuss the automatic update process or sign-up queries and wait on hold, which was a bit frustrating. However, when they did answer, their explanations were pretty clear and helped me understand how to use the software better. I guess it’s a balance of good intent but sometimes delayed responses which gave me a feeling that I wasn’t always a priority. Still, I didn’t have any major issues finally, just small annoyances around timing that made a difference for me.