Felt mixed about confidence after onboarding
The training and onboarding process with WFHI started off fine; I appreciated that the software interface was introduced step by step through online sessions and the telephonic support was available when I had questions. The resource materials were helpful in explaining the database features and the calling tools too, which gave me some assurance that I could manage my workflow remotely. However, as the days progressed, I noticed that certain updates seemed automatic but lacked detailed explanation, making me slightly unsure about whether I was using those features correctly. The pacing of the training sometimes felt mismatched to my learning speed—while some parts were clear, others felt rushed or too brief, leaving gaps I had to fill on my own. The invoicing and payment process was straightforward enough, but not being fully confident in all software aspects made me hesitant about fully relying on it without more practice or support. So, by the end of my initial interaction with WFHI, I felt a mix of readiness and uncertainty. A bit more in-depth onboarding or follow-up would have helped strengthen my confidence.