Felt mismatched with my actual working hours
From the start, I found that the sales and pre-purchase information didn’t really match the working hours I usually keep. It seemed as if the system assumed I could be online for longer stretches than I actually am able to manage. The onboarding steps were clear enough, but the time settings and available workflows felt out of sync with my daily routine. While I appreciated the effort to explain processes during sign-up, the sales materials gave me an expectation of flexibility that wasn’t really there when I tried to use the calling tools at odd hours. The payment and invoice process was handled well, though it did not help make the core scheduling fit my needs better. Overall, the whole experience left me feeling that it was not suited to my particular hours and preferences.