Felt mismatched with actual working hours
When I first signed up, I expected the sales and pre-purchase discussions to honestly reflect how well the software and services would align with my actual working hours. Initially, it seemed like the tools and training would fit my schedule because the communication was quite positive and promising. However, as I started using the services regularly, it became evident that the provided hours for support and training didn't really match the times I work most efficiently. The delay in support availability and some rigid training schedules meant I often struggled to sync my working hours with the platform’s offerings. This mismatch made the whole experience a bit frustrating because I couldn't fully utilize the dialer and calling tools during my prime hours. The sales process, while smooth and professional, didn't prepare me for this timing issue, which felt like an oversight or lack of precise detail. Ultimately, the whole process felt a bit disconnected from real user needs, making it harder to fully engage as intended. I wish the pre-purchase phase had been more transparent about these time-related challenges so I could have set better expectations upfront.