Felt mismatched from the start, very disappointing experience
Before purchasing, I had high hopes that the WFHI software and training would closely match the remote work setup described on their site. Unfortunately, the sign-up and invoicing process felt unnecessarily complicated compared to what I expected, leading to some initial confusion. Although there was telephonic support, the responses I got were often vague and did not fully address my concerns about whether the calling tools would integrate with my existing workflows. The database feature, which I had relied on heavily in my previous platforms, felt limited and not as flexible as advertised. Moreover, automatic updates sometimes triggered changes that disrupted my work rather than improving functionality, which was frustrating. Despite some positives in the training content, overall, the product did not meet my expectations and felt like a misfit for my needs. This made the whole thing feel more like a mismatch than a good fit.