Felt lost, had to figure out almost everything myself
Honestly, my experience with the sales and pre-purchase process at WFHI left me quite tired. It felt like there was hardly any proper guidance or clear walkthroughs. From signing up to understanding what features were included, I had to figure out almost everything on my own. Much of the software’s capabilities and how the training synced with the tools needed more explanation. The onboarding process was minimal and expected me to navigate steps without much support. Even the invoice and payment process wasn’t spelled out clearly beforehand, which made me anxious. The one thing I’ll admit was okay is that automatic updates happened quietly without issues. But overall, I was weary by how much self-effort was involved at a stage when I expected customer service to assist more actively. This DIY style might suit those comfortable with exploring on their own, but for me, it turned into an exhausting puzzle.