Felt lost by the end, especially due to poor info clarity
I started this expecting a smooth and confident sales and pre-purchase experience because the website and promotional info promised detailed guidance. Initially, the flow seemed straightforward, and the support staff were polite but as I moved ahead, the actual steps to make sense of the software’s workflow felt vague and lacked clear explanations. The sign-up and payment processes were fine, but I never became entirely confident about what features I was entitled to or how to manage my subscription effectively. What made it worse was that the training and onboarding modules didn’t clarify these points either, leaving me uncertain how to get the best out of the product. So compared to what I expected—a pretty clear and thorough transaction and setup—the reality left me feeling unsure and frustrated by the gaps in communication. The only decent thing was the invoicing which was handled without fuss, but that’s a small comfort against overall poor clarity throughout the early stages I went through.