Felt lost because explanations were unclear
Looking back at my training and onboarding with WFHI software, I have to say I often felt quite confused about what was expected. The explanations given during training sessions seemed rushed at times, and many important steps weren't detailed clearly enough for me to feel comfortable using the calling tools and database features on my own. Even after several follow-ups, some of the software terminology and workflows remained vague. I suppose the automatic updates changed the interface somewhat often, which did not help establish a stable understanding. The sign-up and payment procedures were the only areas that felt clear and straightforward to me. Although telephonic support was technically available, I seldom felt they made the effort to ensure I fully grasped the features I was using. Reflecting on it now, that haziness in explanations made the whole onboarding process frustrating, and I often wondered if I was missing critical parts. I wish the training had been paced with more thorough guidance to ease the learning curve because otherwise, the experience felt overshadowed by uncertainty.