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WFHI review

Felt lost and unsure right till the end

1 out of 51 of 5Verified customerTraining and onboarding

Felt lost and unsure right till the end

Honestly, I didn’t get the hang of the training and onboarding at all. By the time it was supposed to be completed, I still felt pretty lost and unsure about how to use the software. The instructions seemed to rush through parts without making sure I understood, and there wasn’t much patience for questions on the phone support. I tried going back to the training videos but they felt too generic and not tailored for someone struggling like me. This left me doubting whether I was doing it right or missing something important. I was hoping the onboarding would make it clearer, but it just added to my anxiety. Even the automatic updates seemed to introduce more confusion because changes weren’t explained well. I feel like if there was more hands-on guidance or follow-up, I might have felt more confident, but right now, I am really frustrated. It’s hard keeping track of everything and the whole experience keeps circling back to that feeling of not being certain or ready even after trying so much. I wish the training catered better to different learning speeds because it just didn’t work out for me the way it was designed.

Madhuri Rishi MathewLakshadweep, IndiaExperience: Published:
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The reviewer's registered phone number or email was matched to a WFHI customer record.

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