Felt lost and confused throughout the whole thing
The entire experience with the software and access was frustrating for me. I couldn't clearly understand the steps during sign-up, and the explanations provided felt vague and incomplete. Trying to navigate the dialer tool was confusing because there was little guidance on how it works in practice. The training materials didn't clarify many of my doubts, and the automatic updates made me unsure whether my settings were saved or changed. Even when I called support on the phone, the answers were sometimes confusing, which didn’t help. The invoicing and payment process added to my confusion because it wasn’t well explained. I really wanted a smoother experience but ended up feeling overwhelmed by how unclear everything was. This whole process felt more complicated than I expected, and I struggled a lot to get comfortable with the software at any stage.