felt lost and confused during sign up process
Honestly, I felt like I had to do most of the figuring out myself throughout the sales and sign-up. There wasn’t really much clear guidance upfront, and I kept wondering what exactly came with the software versus the training. The website had some info but often left me guessing what step came next or how to activate certain features. Training seemed useful once I got into it, but getting to that point was confusing. Even the invoicing part wasn’t that straightforward and I had to keep going back and forth, which was frustrating. The tools like dialer and database were ok, nothing amazing I’d say. Support was there but only responded after I reached out multiple times. Overall felt more like I was figuring things solo than being guided through properly. It’s not terrible but definitely could use a lot more hand-holding and clarity for new customers, especially those who haven’t worked with remote workflow software before.