Felt like walking into a fog: everything was unclear and frustrating
Thinking back on my initial experience with WFHI before purchase, I felt a bit lost throughout the whole process. The sales communication promised a lot about the software and support, but when I tried to get started, many things felt ambiguous and disorganized. The sign-up and payment steps didn't match the smooth flow I had expected — sometimes the invoicing wasn’t clear and it felt like I was stuck waiting without any updates. Even the onboarding process was confusing, leaving me unsure if I was using the dialer and database correctly. I kept hoping the training would clarify things, but the pacing seemed too fast and lacked personalized guidance, making me feel overwhelmed. I realize now that maybe I had unrealistic expectations, but the whole thing felt like walking into a fog with no clear path forward. The communication wasn’t always straightforward, and I often felt I had to chase information myself. Reflecting on this experience, I’m not convinced this software or process matched what I thought it would be, and it left me quite frustrated overall.