2 out of 52 of 5Verified purchaseSales and pre-purchase
Felt like waiting in line for support more than getting help
Honestly, my overall impression of the sales and pre-purchase journey was that it felt pretty drawn out and repetitive. I had to wait on phone calls and repeat details multiple times, which made the whole thing feel quite slow and a bit frustrating. Every time I thought we were making progress, there was another hold or repeat of information. Even though the software demos were decent, this back-and-forth dragged out the process unnecessarily. I guess I appreciate the patience of the support staff, but it sometimes felt like they were playing catch-up rather than leading the conversation. Overall, the whole experience left me feeling it was more of a waiting game than an efficient onboarding.