Felt like waiting dragged, missed quick resolution
The training and onboarding certainly could have been better. While the initial setup and sign-up didn't pose too many problems, once I got into the actual training, I found the sessions repetitive and sometimes dragging on without much new info. The database arrangement explained was useful, but I felt like I was going over the same basics multiple times instead of moving forward. The dialer tool also had glitches right after updates, which slowed me down more. Yes, the telephonic support was responsive enough when I called, but still it felt like the overall process lacked the efficiency to get me fully operational quickly. I wanted faster hands-on guidance rather than extended waiting and repeated instructions. So practically speaking, it worked eventually for basic use, but I missed a smoother, less time-consuming introduction to the software’s core features.