Felt like trying to get help in the dark
Starting the training felt promising at first because the sign-up and invoicing were smooth, but once I began trying the actual onboarding, things got confusing quickly. I reached out to the telephonic support multiple times, but responses were slow or sometimes didn’t address the problems I was facing directly. It made me wonder if I was missing something obvious or if the system just wasn’t as user-friendly as I hoped. The software itself seemed to update automatically, which should have helped, but without timely human guidance, I wasn’t sure I was using the right features or how best to navigate the database and calling tools. Thinking it over, the entire experience felt like wandering through instructions without a clear guide. I kept waiting for some kind of structured support that might put me at ease, but it never came. It’s hard to feel confident when the people supposed to help seem unavailable. It left me uneasy about continuing much further or recommending this to anyone who needs consistent assistance in learning the system.