felt like too much one-time set-up, not enough ongoing help
I found the whole training and onboarding process quite frustrating because a lot of the effort was focused on the initial set-up rather than providing ongoing support. You had me go through multiple sessions and uploading data to the database felt like a one-off heavy task that wasn’t really supported later. The telephone support, although reachable, didn’t offer much clarity on what to do once set-up was finished. It felt like a big upfront commitment with less follow-through, which made me question if continuing to use the software regularly would be easy. Waiting for updates also didn’t always feel seamless, and I had to figure out some steps by myself that I assumed would be automated or at least explained better. The payment and invoicing process was fine, but the overall experience left me feeling it was more hassle than help. Honestly, you should rethink how continuous training and support can be improved for users who are not starting fresh every time.