Felt like they understood my working hours pretty well
When I initially looked at the software and the onboarding procedures, I expected to have to spend a lot of odd hours adjusting things to fit my schedule. Most of the pre-purchase information suggested that the platform was designed for fairly flexible use. Once I actually started the process, I found that the sign-up and invoicing were straightforward and didn’t require me to work outside my regular hours as I feared. The software’s automatic updates also meant I didn’t need to schedule extra time for maintenance. However, I felt that the initial training didn’t perfectly account for potential variations in working habits, so I had to adapt some features myself, which was a bit of a disappointment. Still, the overall onboarding felt quite accommodating, and the telephonic support was helpful and responsive. I would say the whole experience was smooth enough, with just a little room for improvement when it came to the flexibility designed into the training itself.