Felt like the whole thing was more confusing than helpful
From the very beginning, I found it quite frustrating that the explanations around the sign-up and invoicing processes were unclear. When I first went through the onboarding steps, I felt like the instructions didn't really cover what I needed fully, which left me guessing on important details. Attempts to get more clarity on the phone were met with delayed responses and sometimes generic answers that didn't really address my particular concerns. It felt like I was being passed around without a clear path to understanding how to actually operate the software or what to expect from the updates. The sales-related information before purchase gave an impression of simplicity, but in practice, everything seemed more complicated and not very user-friendly. This lack of clear guidance caused me to waste time trying to figure things out rather than focusing on the work I wanted to perform using the tools. Overall, the whole process felt like a puzzle with missing pieces, making it hard to take meaningful steps forward without repeated confusion. It left me feeling unsure about using the software effectively and wondering if it was really worth the effort involved.