felt like talking to a wall
I went through the entire training and onboarding process hoping the team would be responsive and helpful. Unfortunately, it did not pan out that way. The responses were slow, often generic, and sometimes didn’t address my actual concerns. I had to repeat questions multiple times which was exhausting. It felt like no one really cared to understand the issues I was facing with the dialer and database features. The onboarding flow was confusing and I ended up stuck on a few steps because nobody clarified the doubts in time. I tried to reach out for help several times but the support left much to be desired. The training materials themselves were okay, but without proper assistance, it became difficult to implement what was taught. Overall, the experience felt very frustrating and time-consuming. I expected more engagement, especially since I had paid for this. This whole onboarding felt more like a chore than a helpful process. I can’t recommend it based on how utterly unresponsive and inadequate the support and training felt throughout.