2 out of 52 of 5Verified customerSupport and communication
felt like support never aligned with my timing
Honestly the support hours felt off from my own work schedule. I tried calling a few times but mostly no response when I actually needed help. The telephonic support seemed helpful when it was available but those moments were few and far between. Sometimes it took ages to get through or even to get a callback, which made me feel a bit stranded. The automatic updates did run smoothly but without timely support, it felt like I was managing most issues solo. Overall, this experience left a feeling of disconnect and it just didn’t fit well with the hours I work, making things more stressful than they needed to be. Maybe having support available for wider hours could make a real difference.