felt like something was missing in the setup process
I'm trying to think through my experience with the sales and pre-purchase setup, and honestly, I felt that the process lacked a bit of clarity on what was ongoing versus what was a one-time arrangement. The initial signing up wasn’t too complicated, but it didn’t thoroughly explain how much follow-up or recurring steps I’d need to stay on top of the software. It felt like some important parts were only briefly mentioned during training, and I was left figuring out the details on my own after. The dialer and database tools didn’t have much handholding, which made early usage confusing at times. I suppose I expected a little more guidance on what happens after the initial setup, especially regarding updates or how often I’d have to check in with support. While the invoicing was clear and the payment process standard, the lack of clear ongoing support felt like a missing piece in the puzzle for me. Overall, I’m not sure if I fully understood what ongoing commitments I was undertaking beyond the one-off setup.