Felt like something was missing in the sales details
I spent a considerable amount of time going through the product information and trying to get a clear sense of what the software included before committing. However, by the time I reached the end of the sales process, I didn’t feel fully confident about what exactly I was paying for. The explanations about the calling tools and the database features left some questions unanswered, especially about how updates would affect my workflow. While the sign-up and invoicing steps were easy enough, the lack of detailed guidance during pre-purchase left me uncertain. I also wished that telephonic support had been more proactive rather than waiting for me to reach out. This meant I had to figure out some important aspects on my own, which made the whole experience less reassuring than I wanted. More transparent, upfront information would definitely have helped me feel more secure in my decision.