Felt like something was missing compared to my old tools
I honestly thought switching to WFHI would be an upgrade from the previous remote workflow tool I had used, but it didn't feel quite complete. Their sales pitch was promising and the onboarding sounded good, but when I started using the software and calling tools, I felt a bit lost. The training seemed surface-level compared to what I was used to, and I wasn’t sure if all features were truly well integrated. The database feature didn’t mesh with my existing processes as smoothly as I hoped, and I was left wondering if something important was missing that could have made the experience better. Telephonic support was polite but didn’t always have quick answers, leaving me waiting longer than I expected. On the positive side, sign-up and payment processes were straightforward, without hiccups. Still, I can’t shake the feeling that some key capabilities that helped me before were either missing or underdeveloped here. I’m somewhat uncertain about continuing long-term unless these areas improve significantly.