Felt like something was missing at the start
When I first showed interest in WFHI’s services, it took quite a while before I could actually get started. The sign-up and pre-purchase communication didn’t really help me understand what the first real steps would be. I was expecting a quick onboarding session or at least a clear outline of the process after payment, but instead things felt quite slow and a bit disjointed. The initial contacts were polite but somewhat vague about timing. I tried to prepare myself by going through the training materials supplied, but without proper context or a clear workflow, it was hard to judge what I needed to do next. The software access itself didn’t become fully ready for use till later than I expected. Once I was finally able to use the dialer and check the database feature, it was okay, though still I had to do a lot by trial and error. What I think was definitely missing was a quicker introduction or a stronger push to get users going decisively after sign-up. That would have made a big difference in feeling more confident and supported early on.