Felt like something important was missing in the setup
Overall, my experience with the training and onboarding was quite frustrating mostly because I found it hard to locate the exact information I needed at crucial moments. The learning material was there, but it wasn’t organized in a fully intuitive way. Initially, I thought that there would be a clearly outlined process within the portal, but instead I kept jumping between different sections and some topics were just referenced lightly rather than explained in detail. For example, when I wanted to understand how to fully optimize the dialer features, I had to rely on trial and error instead of a step-by-step guide from the start. The telephonic support was okay and sometimes they helped me when I called in, which I’ll admit was one of the better parts. But the fact remains that the core documentation should have been presented better, maybe with clearer navigation or a dedicated resource hub to ease the onboarding. I ended up taking longer than expected to feel confident with the workflows, and the missing thorough explanations slowed me down quite a bit.