Felt like some important details were missing
By the time I finished the sales and sign-up process with WFHI, I found myself feeling less confident about the overall package than I had hoped. The sales conversations provided a general overview of the software and features, but I was expecting more in-depth information about how all parts, like the dialing tools and database integration, would fit my specific needs. Some explanations were quite generic and didn’t clearly address my questions. The invoicing and payment steps were fine, and I appreciated that they were straightforward and well organized. However, the lack of detailed guidance made me hesitate a bit about whether I fully understood the training options or what level of support I'd get if things went wrong. There was also not a lot of transparency about how swiftly the automatic updates might change the system, which could impact daily workflow. I wanted more assurance that I wouldn’t be left to figure things out by myself. So while some things were okay, this missing clarity made me cautious about moving forward too quickly.