felt like shouting into void
Honestly the whole support experience felt like shouting into a void. I sent emails and made phone calls but the response was painfully slow, sometimes no reply for several days. It felt like nobody was really on the other side, just automated messages or generic answers that didn’t address my concerns. I was left waiting with no clue when or if someone would get back to me. Even when I finally got someone on the line, the communication felt rushed and unhelpful. The whole thing just dragged out and made me lose trust in how much they actually care about users. For software that’s supposed to be about smooth remote workflows, the support side was ironically the most frustrating part. I expected at least a decent follow-up but that expectation was never met. In short, the communication and support just felt completely disconnected from what I needed.