Felt like running in circles with them
Looking back now, my experience with the software access was frustrating mainly because the responsiveness from the team wasn’t what I expected. Signing up was straightforward enough, and I could access the software initially without too many issues. However, when I faced some technical glitches during the second week, contacting support felt like shouting into a void. The telephonic support would take a long time to get back to me, or sometimes I never heard from them, which really left me in a lurch. They did eventually provide some updates automatically, which was the one thing I can say worked fine, but the overall feeling was slow and disconnected. Especially when I was trying to get used to the dialer and database features, any delay in assistance just added to the confusion. The onboarding training was decent, but it relies so much on you being able to get quick help if you get stuck. That didn’t happen in my case. I kept hoping that once I paid the invoice and settled into the software, things would smooth out, but ironically it just felt like the harder part started then. At times, I felt that the whole setup was more effort than the software was worth for me, since getting real, helpful responses was more difficult than anything else. It’s been some months since I tried it, and my overall impression remains pretty lukewarm.