Felt like mostly figuring things out solo
I was expecting the sales and sign-up process to be smoother than it was, but it honestly felt like I had to do a lot of the figuring out on my own. The invoicing was fairly straightforward, so I won't say everything was bad, but the software details and onboarding explanations often left me confused. For example, setting up the calling tools seemed like it should have been a simpler walkthrough, but many key things weren't clear until I explored or contacted support myself. The database feature seemed promising in theory, but getting it to fit my workflow took quite some time and effort on my part. Automatic updates ran without issue, which I appreciated because I didn't want to manage those manually. Telephonic support was okay, though sometimes I had to wait longer than expected to get through. Overall, the whole thing felt like a lot of work to get through even the initial steps, though I suppose once you get past that it might be better. Still, given that I wanted clear guidance from the start, it was disappointing that wasn't the case here.