Felt like more waiting than expected, but not too bad overall
Before signing up, I expected the sales and pre-purchase process with WFHI to be a quick affair based on what I’d heard. In reality, it involved a fair amount of waiting between getting the initial demo and completing the onboarding steps. The team was communicative, but the back-and-forth for the database setup and dialer configuration took longer than anticipated. That said, the software itself was solid, and once I got past the early hold-ups, using it was straightforward. The call tools functioned well during a normal workweek, and automatic updates didn’t interrupt my flow. Getting support on the phone was reasonably easy, with helpful responses that made me feel the waiting was worth it. Signing up and paying went smoothly too, without any hidden steps. So, while I expected less waiting and more immediacy upfront, the actual experience was far from frustrating. I think the sales process could be more streamlined to match expectations better, but once the setup was done, I was satisfied with the performance and ease of use.