Felt like juggling hours for this whole process
I have explained this before to others but honestly, the whole thing felt like it was never really built for the hours I actually work. The onboarding timeline seemed fixed without much wiggle room for those of us juggling odd hours or week-on/week-off schedules. I had to tweak the use of the calling tools because their dialer only works on a strict availability window which didn't match my workflow. The database update feature also felt rigid since it would auto-refresh during the hours I tend to be offline. Even the telephonic support and sign-up process seemed grounded in a 9-to-5 mindset rather than flexibility. Payment and invoicing went fine but didn’t change that fact. I understand the software and training are solid, but the overall structure felt like it needed a rethink for people like me who aren't following the typical work hours. It’s functional, but definitely not perfect for every schedule and that’s a bit tiring after explaining so many times.