Felt like I was waiting too much for responses, which hurt my decision
From the start, the pre-purchase communication was less than impressive. The people involved were not very responsive, often taking longer to reply than I expected. I understand some delays can happen, but the lack of timely answers made me question whether they really valued my inquiry. The sign-up and invoicing process eventually worked, but only after several follow-ups. The software features themselves seem fine and the support once you sign up appeared to be helpful, but the initial phase of sales communication was disappointing. It made the whole experience feel clunky and inefficient. The training options were there, but I had to push quite a bit to get any meaningful information before purchase. Although I recognize they did their job eventually, I felt the responsiveness just wasn’t up to the mark. If the team had been quicker and clearer from the outset, the process would have felt smoother and more professional. As it stands, my main takeaway is that the sales communication could definitely be improved.