I had expected support that was at least promptly responsive and helpful, but my experience was quit

I had expected support that was at least promptly responsive and helpful, but my experience was quit

I had expected support that was at least promptly responsive and helpful, but my experience was quite the opposite. After trying several times to reach out for assistance, the responses came very late and often didn't quite address my actual questions. It was frustrating because I had a clear expectation of the kind of quick, informative help I would get, but the replies were generic and sometimes contradictory. Compared to other services I've used before, where telephonic and chat support felt more personalized, WFHI's felt impersonal and slow. Even the guidance about invoice and payment processes lacked clarity, leaving me confused most of the time. I think a more attentive, customer-focused approach could have made all the difference. Unfortunately, this left me feeling neglected rather than supported, which overshadowed my overall use of the software and training resources.