Felt like I was shouting into the void the whole time
Looking back over my experience with their sales and pre-purchase communication, it was extremely frustrating. I tried contacting the support team multiple times through phone and email to clarify software features and check the fit for my workflow. Unfortunately, the responses were slow or absent, and on the few occasions when someone answered, their answers were generic and did not address my specific concerns. It felt like I was shouting into the void the whole time. This made the sign-up process confusing because I didn’t have clear information on onboarding or payment methods. The automated messages lacked detail and didn’t provide any real guidance. Because of this, I hesitated to commit to the software fully, which ended up wasting my time. The training offerings were mentioned but couldn’t be discussed properly with anyone. I did not find any telephonic support responsive enough to help during the critical pre-purchase phase. Reflecting calmly now, the whole thing seemed poorly managed and left me with no confidence about moving forward.