Felt like I was shouting into the void
My experience with the support after encountering technical issues was very disappointing. I felt completely ignored despite multiple attempts to get help. The system itself seemed glitchy, and when things went wrong, I hoped support would step in quickly. Instead, responses were slow and often did not resolve the problems. Even when I tried reaching them through phone calls and emails over a few days, the assistance provided was minimal and lacking clarity. The automatic updates seemed to cause more trouble than improvements, but without proper support, I was left stuck. This whole process made me feel utterly frustrated and like my concerns didn’t matter at all. As a user trying to get onboarded smoothly, the training sessions didn’t prepare me enough for the issues. The calling tools were often not working properly during my usage, and I received no clear guidance from support to fix that. Looking back, it was a very discouraging feeling dealing with the system when things go wrong, and the slow communication made it worse.