Felt like I was promised more than what arrived
I went into this hoping the software and training would align well with what was described beforehand, but sadly that wasn’t my experience. The promises of a straightforward onboarding flow and seamless calling tools did not match what I got. Much of the setup felt complicated and didn’t reflect the ease that was hinted at. The database feature also fell short of my expectations; syncing and managing data was more frustrating than smooth. I found myself repeatedly calling support, but although the agents were polite, they couldn’t resolve the issues quickly so I felt stuck more often than not. Payment and invoicing at least went as expected, with clear steps and timely invoices, so that part didn’t add to the frustration. Overall, the entire experience left me feeling like the whole package was overhyped and it didn’t meet the standards I was led to believe it had. If I could sum it up in one phrase, it was just a disappointing mismatch between expectation and what I actually got in terms of usability and support.