Felt like I was on my own more than I expected
I had fairly high hopes for the support after seeing some promotional material about how it was supposed to be robust and easy to reach. In reality, I found the telephonic support a bit lacking in responsiveness, which was disappointing since I expected quicker resolutions. Most of the time, I had to figure out the dialer and database quirks on my own, which slowed down my initial workflows significantly. They do provide documentation, but it wasn't detailed enough for all the issues that cropped up. While I will give credit that the automatic updates seemed to be mostly trouble-free and improved some functions, the communication around them was minimal. Honestly, I anticipated more proactive assistance, especially in setting up the software during onboarding. The sign-up and invoicing process was straightforward enough, which saved me some hassle, but after that it felt quite unsupported compared to my expectations. Overall, I think they could definitely enhance their support and communication to reduce how much users have to troubleshoot by themselves.