felt like i was mostly on my own
From the very beginning, the communication and support from WFHI felt lacking. While the initial sign-up process was clear enough, as I progressed further I found myself having to figure out much of the software and accessing features without sufficient guidance. The documentation was minimal and did not explain in detail how to use the call tools or manage the database effectively. When I did reach out to support by phone, the assistance was limited and often felt scripted, leaving me to troubleshoot many issues on my own. Updates were automatic but their impact wasn't clearly communicated, leaving me confused about recent changes. Invoicing and payment procedures were reasonable, but the lack of proactive support during software access and usage made the whole experience feel like I was navigating it solo. While there was some help available, the bulk of learning was self-driven, which I hadn't anticipated. Overall, the process was frustrating due to the insufficient communication and support infrastructure.