Felt like I was left to figure it out on my own
The training and onboarding experience with WFHI left a lot to be desired. You provided some introductory materials, but these were pretty thin and didn’t cover what I actually needed to know to use the software effectively. I spent most of the early period trying to work things out for myself, particularly navigating the database features and understanding how the dialer was supposed to function within my workflow. While the initial sign-up and payment process were straightforward, you didn’t offer enough hand-holding during the critical first steps. This made the whole setup feel more like a puzzle than a guided onboarding. I had expected some direct telephonic support or priority assistance to help clarify these points, but that support was not very proactive or accessible. In the end, I feel the onboarding felt disjointed and required more from me than it should have.